Myclub99 believes that online entertainment should be enjoyable, not burdensome. We provide self-control tools, clear information, and genuine support to ensure every player can enjoy our platform in a healthy and responsible way.
Responsible gaming means knowing how to stay in control of your gambling activity so it remains purely a source of entertainment — not a way to make money, relieve stress, or solve financial problems. For myclub99, this is more than a slogan. It is a core value that shapes every decision we make in building this platform.
Many people enjoy online gaming throughout their lives without any issues. They set reasonable limits, play with money they can afford to lose, and stop when their time is up. That is how gaming is meant to be.
For a small number of people, however, gambling can become something more than entertainment. The urge to keep playing, attempts to "chase back" lost money, or discomfort when not playing — these are warning signs that should not be ignored. myclub99 is here to help you recognise these signs early and take the necessary action.
Only play with surplus money you can afford to lose. Treat every ringgit wagered as an entertainment cost, not an investment. If you feel stressed or worried about money while playing, that's a sign to take a break.
Answer the following questions honestly. If you answer "yes" to three or more questions, it may be time to speak with someone who can help.
Do you find yourself constantly thinking about gambling, even while doing other things?
Have you ever lied to family or friends about how much time or money you have spent playing?
Are you gambling with money meant for basic needs such as bills, rent, or food?
Do you often try to "chase back" money you've lost by continuing to wager?
Do you feel anxious, irritable, or uncomfortable when trying to stop or reduce your gambling activity?
Have you ever borrowed money or sold belongings to fund your gambling?
Has your gambling activity affected your relationships with family, friends, or work?
Interpreting Your Answers: If you answered "yes" to 1–2 questions, please be cautious and review your gaming habits. If 3 or more, we strongly encourage you to contact the myclub99 support team or seek professional help. There is no shame in asking for help — it is actually the bravest thing you can do.
Myclub99 provides a range of self-control tools that you can activate directly from within your account. These tools are designed to give you full control over your playing habits, with no waiting and no approval required from anyone.
Set the maximum deposit amount you can make in a single day.
Control the total deposit amount over any 7 consecutive days.
Set a daily session time limit to avoid playing for too long.
Receive notifications when you are close to reaching your time or spending limit.
Take a break from the platform for 24 hours, 7 days, or 30 days based on your needs.
Permanently close account access if you need a long-term solution.
Sign in to your account using your registered username and password.
Click on the profile icon in the top right corner of the platform and select "Account Settings".
In the settings menu, you will find a dedicated section for self-control tools.
Choose the type of limit you want to set and enter a value that works for you.
Your limit will take effect immediately after confirmation. Reducing a limit requires a 24-hour waiting period to prevent impulsive decisions.
If you choose self-exclusion for a long-term or permanent period, this decision cannot be reversed within the set timeframe. This is for your own benefit. Please consider carefully before activating this option, or contact our support team to discuss it first.
Building healthy gaming habits is easier with clear guidance. Here are practical tips from the myclub99 responsible gaming team that you can put into practice today:
This is more than just a policy — it's how we build a platform that genuinely puts player well-being first.
Our KYC process ensures only users aged 18 and above can play. Protecting minors is our absolute priority.
All myclub99 support staff are trained to identify signs of problem gambling and respond with empathy.
Our system monitors playing patterns and will send alerts to players showing signs of unhealthy play.
Deposit limits, time limits, account pause, and self-exclusion — all available in your account and can be activated at any time.
Our team is ready to listen and help without making you feel embarrassed or judged. Your well-being matters more than any transaction.
Myclub99 partners with mental health organisations to ensure players who need help are connected with the right resources.
Myclub99 wants every player to leave with a smile. Use our self-control tools, set the right limits, and enjoy the best entertainment with complete peace of mind.
We are committed to providing a safe, fair, and responsible gaming environment. Every tool, every policy, and every member of our support team is here to ensure your experience remains positive.
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